Reseller Return & Exchange Policy

The purpose of the SinoVally Reseller Protection Policy is to reduce the business risk for new entrepreneurs.

A return request will be accepted only if the following conditions are met:

• The product must be completely unsold.

• The product must be in brand-new condition.

• The original box, packaging, and all accessories must be included.

• The product must not show any signs of use, damage, or modification.

• Where applicable, seals, serial numbers, and warranty stickers must remain intact.

Return Requests Will Not Be Accepted If

• The product has been used.

• The product is damaged.

• The original box or packaging is incomplete.

• Any accessories are missing.

• The return request is submitted after the allowed period.

• The product is marked as Clearance, Special Offer, or Non-Returnable.

Refund & Product Exchange

Once a return request is approved, the reseller may choose one of the following options.

Refund

If the reseller requests a refund, an 8% Processing Fee will be deducted from the total value of the returned products, and the remaining amount will be refunded.

Product Exchange

If the reseller chooses to exchange the returned products for other products of equal value, no Processing Fee will be charged.

Return Request Deadline

Return requests must be submitted at least 5 (five) days before the completion of the 3-month selling period.

Late Return Request

If a return request is submitted after the deadline, an additional 5% Late Return Fee will apply along with the standard 8% Processing Fee.