Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how SinoVally collects, uses, stores, shares and protects personal data when you visit www.sinovally.com, create an account, place an order, communicate with us or apply for a business or reseller account.

SinoVally is responsible for the personal data it collects and processes for its own business purposes. Some service providers, such as payment gateways and courier companies, may separately process information under their own privacy terms.

By using the website or providing information to SinoVally, you acknowledge the practices described in this Policy. Where consent is legally required, we will request it separately.

2. Personal Data We Collect

Depending on how you use SinoVally, we may collect the following categories of information.

2.1 Identity and Contact Information

This may include your name, telephone number, email address, delivery address, city and other information you provide when creating an account, placing an order or contacting support.

2.2 Account Information

This may include your login identifier, encrypted password, account preferences, saved addresses, wishlist, order history and account status.

2.3 Order and Transaction Information

This may include products ordered, quantity, price, discounts, delivery information, invoice details, payment method, payment status, transaction reference, refund information and communications connected with the order.

Payment providers process card and mobile-financial-service transactions. SinoVally does not require or intentionally store your full card PIN, mobile wallet PIN or one-time password.

2.4 Communications and Customer Support Information

This may include messages, call details, support requests, reviews, questions, complaints, warranty claims, photographs, videos and other evidence provided in connection with an order or service request.

2.5 Technical and Usage Information

This may include IP address, device type, browser type, operating system, language, pages viewed, referral source, session activity, cookie identifiers, approximate location derived from IP address and security logs.

2.6 Business and Reseller Information

If you apply for a business or reseller account, we may collect additional identity, contact, business, trade, tax, payment and KYC documents required to evaluate and manage the account. Additional terms may be provided through the Reseller Data and KYC Policy.

3. How We Collect Personal Data

We collect information:

1. Directly from you when you create an account, place an order, complete a form, contact support, submit a review or apply for a business service.
2. Automatically through cookies, logs and similar technologies when you use the website.
3. From payment providers, courier companies and other service providers involved in completing a transaction or resolving a service issue.
4. From publicly available sources or authorised business representatives where necessary for business-account verification.

4. How We Use Personal Data

We may use personal data to:

1. Create and manage customer, business and reseller accounts.
2. Process, verify, fulfil, deliver, track, cancel, return or refund orders.
3. Process payments and reconcile transaction records.
4. Communicate about orders, delivery, account activity, support, warranty and policy updates.
5. Verify identity, prevent fraud, protect accounts and maintain website security.
6. Respond to enquiries, complaints, reviews and legal requests.
7. Improve products, website performance, customer service and business operations.
8. Maintain accounting, tax, audit and legal records.
9. Measure website usage and marketing performance where consent is required and obtained.
10. Send promotional messages where you have requested or consented to them, subject to your right to opt out.
11. Assess and manage business or reseller applications and accounts.
12. Enforce our Terms, policies and contractual rights.

We will not use personal data for a materially different purpose without an appropriate legal basis, notice or consent where required.

5. Grounds for Processing

Depending on the circumstances, SinoVally processes personal data because:

1. It is necessary to take steps requested by you or perform a contract, such as processing and delivering an order.
2. You have given consent, such as for optional analytics cookies or promotional communication.
3. Processing is necessary to comply with a legal obligation.
4. Processing is necessary for legitimate business purposes, including fraud prevention, security, service improvement and the protection of legal rights, provided those purposes do not improperly override your rights.
5. Processing is otherwise permitted or required under applicable law.

Where processing is based on consent, you may withdraw that consent for future processing. Withdrawal does not invalidate processing lawfully completed before withdrawal.

6. How We Share Personal Data

SinoVally may share only the information reasonably necessary with:

6.1 Payment Providers and Financial Institutions

To process payments, refunds, fraud checks and transaction verification.

6.2 Courier and Delivery Partners

To arrange delivery, contact the recipient, provide tracking and resolve delivery claims.

6.3 Technology and Operational Service Providers

This may include hosting, cloud storage, website development, database, security, customer-support, communication, backup and maintenance providers.

6.4 Analytics and Advertising Providers

These providers may receive cookie or device information only where permitted by law and, where required, after you have accepted the relevant cookies.

6.5 Professional Advisers and Authorities

We may disclose information to accountants, auditors, insurers, legal advisers, regulators, law-enforcement agencies, courts or other competent authorities where reasonably necessary or legally required.

6.6 Business Transfers

If SinoVally is reorganised, merged, financed, sold or transfers part of its business, relevant personal data may be transferred subject to appropriate confidentiality and legal safeguards.

SinoVally does not sell personal data for money.

7. International Processing

Some technology, cloud, communication, analytics or payment providers may process or store information outside Bangladesh. Where personal data is transferred internationally, SinoVally will take reasonable steps to use providers and safeguards consistent with applicable law.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by law, accounting, tax, audit, fraud prevention, warranty, dispute resolution or enforcement needs.

Retention periods vary according to the type of data. For example:

1. Account data may be retained while the account is active and for a reasonable period afterwards.
2. Order, invoice, payment-reference and refund records may be kept for the period required for accounting, tax, warranty, fraud prevention and legal purposes.
3. Support and complaint records may be retained until the matter is resolved and for a reasonable follow-up period.
4. Optional marketing and analytics data will be retained according to consent settings and the relevant service configuration.
5. Business and reseller KYC records may be retained according to the applicable policy and legal requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

9. Data Security

SinoVally uses reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, account authentication, logging, backups, staff confidentiality and service-provider controls.

No internet transmission or storage system is completely secure. Customers should use a strong password, keep login details private, avoid sharing PINs or one-time passwords and notify us promptly of suspected misuse.

If a personal-data incident occurs, SinoVally will investigate and take appropriate steps, including notification to affected persons or competent authorities where required by law.

10. Your Privacy Rights

Subject to applicable law and appropriate identity verification, you may request to:

1. Know whether SinoVally holds personal data about you and how it is used.
2. Access or obtain a copy of relevant personal data.
3. Correct inaccurate or incomplete information.
4. Request deletion where the information is no longer required and no legal ground requires retention.
5. Withdraw consent for future optional processing.
6. Opt out of promotional messages.
7. Raise an objection, concern or complaint about the handling of your personal data.

Some requests may be limited where retention or processing is required for an order, warranty, fraud investigation, accounting, tax, legal claim or other lawful purpose. We may ask for information necessary to verify identity and protect the account before acting on a request.

11. Marketing Communications

SinoVally may send promotional messages only where permitted by law and based on your request, consent or an existing customer relationship where such communication is allowed.

You may opt out by using the unsubscribe method included in the message or by contacting Customer Support. You may still receive essential service messages about orders, payments, security, warranty or account activity.

12. Cookies and Similar Technologies

SinoVally uses cookies and similar technologies for website operation, cart and checkout functions, security, preferences, analytics and marketing measurement.

Strictly necessary cookies may operate without optional consent because they are required for the website to function. Analytics and advertising cookies will be used only in accordance with your consent settings where consent is required.

Further details are provided in the SinoVally Cookie Policy.

13. Children’s Privacy

The website is not intended to collect personal data directly from children under 18 without the involvement of a parent or legal guardian. If we learn that personal data was collected from a child without proper authority, we will take reasonable steps to delete or appropriately handle it.

14. Third-Party Websites

The website may link to payment services, social-media platforms or other third-party websites. Their privacy practices are governed by their own policies. SinoVally is not responsible for the privacy practices of independently controlled third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or data practices change. The revised version will be published on the website with an updated effective date.

Where a material change affects your rights or the way we use personal data, we will provide additional notice or request consent where required.

16. Contact and Privacy Requests

To ask a privacy question, exercise a privacy right or report a concern, contact:

SinoVally Customer Support

Website: https://www.sinovally.com

Contact page: https://www.sinovally.com/en/contact

Hotline and WhatsApp: +8801410968053

Please include sufficient information to identify your account or order. Do not send a card PIN, mobile wallet PIN or one-time password.